Privacy Policy

At the forefront of our Trade Room 24’s agenda lies safeguarding your privacy. As part of our efforts to enhance your satisfaction with our website and application, we have developed a comprehensive privacy policy to provide you with a clear understanding of how we utilize the data collected from you online.

Customer’s Data Collection

We place great emphasis on safeguarding and upholding the sanctity of your privacy. Our primary objective is to utilize your personal information to ensure the delivery of exemplary service to you. We may engage third-party service providers to assist us in marketing and advertising to achieve this goal.

It is important to note that we never sell or rent your information to third parties. Rather, it is solely utilized to provide the most current and relevant content. However, we employ certain social media platforms to promote our services, which could result in some of your information being shared with us.

At Trade Room 24, we gather personal information from you as part of our essential business operations to provide you with access to our services and fulfil legal obligations. The information we collect is integral in facilitating effective customer relationship management. It includes details such as your name, phone number, email and physical address, location data, demographic information, payment card information, and any other data you have directly provided us.

How We Gather Your Data

Your personal information is obtained directly from you or other sources by Trade Room 24. For instance, if you participate in a prize draw by filling out a questionnaire, we may use the information provided to notify you about the competition via email and explain the necessary steps. Similarly, if you contact our customer support team by email or phone, we may record your conversation for quality and training purposes.

How We Handle Your Information

At Trade Room 24, we emphasize earning your confidence and providing you with the knowledge and tools to control how your personal information is utilized. Our policy is designed to clarify the reasons behind collecting your personal information, how it is utilized, and the measures we have implemented to secure it. It is mandated by law that you are informed about this.

We assure you that we only utilize your personal and banking information to improve your overall customer experience and better understand your requirements to serve you more effectively.

We value the privacy of our customers and are dedicated to preserving the confidentiality and security of their personal information. We only collect the personal information necessary to efficiently and effectively serve you. We refrain from utilizing your account number to market non-bank products or services unless we consent.

Who We Share Your Info With

Trade Room 24 works with various entities to conduct its business effectively so that we may share your data with them. These entities include marketing partners, delivery services and vendors, online stores, financial services providers, analytics and technology service providers, accountants, attorneys and other professionals who provide business-related services, and third-party service providers.

What You Need to Know About Your Data Rights

You have the right to be informed about the personal information we collect from you, how it is used, and with whom it is shared. Additionally, you have the right to rectify any errors in your personal information, along with the option to request that your personal information be deleted from our records and database.

Reside in an EU member state. You may have the right to withdraw your consent to our processing activities and object to Trade Room 24's reliance on legitimate interests as a legal basis for processing. It is important to note that due to the nature of certain data subject requests, additional time (may be required to process them.

Data Amendment Policy

We believe in allowing our customers to modify or update their personal information. If you would like to request an amendment to your information, we will require verification that the account belongs to you. This may involve providing a copy of your driver's license or other forms of identification. Once we have received the necessary documentation, we will process your request for amendment. We will notify you if we cannot amend any of your information for legal reasons.

Data Protection Policy

At Trade Room 24, we understand the importance of safeguarding your personal information. That's why we have implemented various measures to keep your information safe and secure.

We use secure servers with physical, electronic, and procedural safeguards to prevent unauthorized access to your personally identifiable information. Additionally, we limit access to personal information only to authorized employees who require it. We also ensure that such staff members are trained on the importance of protecting customer data.

You can rest assured that we take your personal information's security and privacy seriously and continuously strive to enhance our security measures.

We have deployed various security measures to ensure your information is safe, such as encryption technology and secure servers. We restrict access to personal information to only those employees who require it to do their jobs. We also provide training to them about the importance of maintaining customer confidentiality.

When you transmit your personal information to us, we use industry-standard protocols such as Secure Socket Layer technology to encrypt it. This technology protects sensitive data such as credit card numbers and passwords as it travels over the Internet. Additionally, we encrypt all sensitive data when transmitted over the Internet, such as when you place an order through our website. We aim to protect your information from any unauthorized access,

Cookies Policy

To enhance your web experience and improve the functionality of our website, we may utilize cookies. Cookies enable us to personalize the content you see and make your visit more convenient by remembering your preferences. Additionally, cookies allow us to gather insights into how visitors use our site, which helps us continually improve it. Our use of cookies is under our cookie policy, and continuing to use our site indicates your acceptance of our practices.